Frequently asked questions

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We’ll ask you to complete an application form (one per tenant). We’ll then take your application to the Landlord before proceeding. Then we’ll request one weeks rent as a holding deposit to take the property off of the market. This will act as a part payment towards the balance of the first months rent, which is payable 14 days after the holding deposit is paid and at the same time of signing your tenancy agreement. Then, one month before (students) or one week before (residential) your tenancy start date, the damage deposit (equal to five weeks rent) will be payable. This will then be registered with a deposit scheme. Please note that access will not be permitted to a property unless all funds have been paid and cleared.

For our residential properties, unless otherwise requested by the Landlord, tenants will pass referencing earning 2.5 x the share of rent. If that isn’t possible then a guarantor who owns their own home in the UK will be required. You’ll need to have the right to rent in the UK, pass a credit check and have a good reference from your current Landlord.

All students will need to have a guarantor who is a UK resident, over 25 years of age and earns 3 x their share of the rent. They’ll also neeed to pass a credit check. In the event a tenant doesn’t have a guarantor available, we can take six months rent upfront, and this represents the last 6 months of the tenancy. This is payable before the tenancy start date.

We are in partnership with the Student Energy Group (this isn’t just for Students!) and can refer you over to them using our discount code if you’re interested in a package, to ensure you get a good deal! They have all sorts of packages to suit every tenant. Please let us know if you’re interested and we’ll send you the pricing chart. Landlords will have suitable buildings insurance in place however this doesn’t often cover tenant belongings and contents. We advise that tenants source their own insurance to cover these and any accidential damage to the Landlords property.

For our managed properties, provided there are no deductions, we will return your damage deposit within 10 working days. If there happens to be damage noted in the check out report or rent arrears, we’ll aim to have the list of deductions to you within 10 working days by email. We will then negotiate on the matter until agreed. If the matter remains in dispute then MyDeposits will be bought in as independant arbiter. For our let only properties, your Landlord will be in touch with you to go through your deposit return directly.